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FAQ
How does delivery work?
We partner with local, and courier service to delivers the items to you.
How much is the delivery fee?
The delivery fees are calculated based on the recipient’s address (rates are based on cars, to order larger vehicles please contact Dining Reservation 012 390 9949)
0-10km – RM25.00
10-20km – RM30.00
20-30km – RM35.00
How do I pick up my order?
Please select the delivery date and time. The items will only be ready at the collection area based on the time that you have selected.
What if I can’t collect at the time of order?
You will need to reach out to us via dining reservation at 012 390 9949 or 010 216 3810 to update your new collection time.
How many days in advance for me to place order?
It is advisable to place your order 24 hours in advance.
What payment methods do you accept?
We accept:
• Debit and Credit Cards from Visa or MasterCard (except AMEX)
• FPX (Bank transfer)
• E-Wallet: Touch ‘n Go, BOOST, GrabPay, Alipay, MAE
The website is not accepting my card. What should I do?
Please call in to Dining Reservation at 012 390 9949 for assistance and verification.
How do I know if my order/purchase has been confirmed?
Confirmed orders/purchase are verified in few ways:
• An order confirmation will be shared to your registered email.
• “Paid” status will be reflected for your order in “My Orders” tab.
• You may contact the Dining Reservations at 012 390 9949 or 010 216 3810 for further verification and clarification.
I am unable to view the website page or check out. What should I do?
We recommend using Google Chrome, Safari, Internet Explorer or Microsoft Edge to place your order.
How can I cancel or change my order?
You may contact the Dining Reservations at 012 390 9949 or 010 216 3810 to cancel or change your order.
How do I indicate special request or food allergies?
You may state your special request or allergies in the remarks column.
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